I am posting this on behalf of my friend in eBay. They have several opening in the Product Management team. If you are interested in any of the positions, please send your resume to sha-hire at ebay.com.
Sr. Manager, UED
UED Manager, China
eBay is seeking a manager to lead eBay’s User Experience & Design Team for China. This position requires a strategic thinker, an innovator, a visionary, and an effective advisor across various levels for the UED organization in China. He/she will lead the UED team to champion the user experience on the eBay platform; enable the team to become more effective in advocating ease of use through the sharing of UED goals and strategies.
Responsibilities:
The UED manager is responsible for building and maintaining excellent relationships at the team, cross-division and executive levels. He/she understands the importance of user-driven metrics; works closely with the Global User Experience Research team to ensure successful adoption of the field studies program in China to deliver measurable results and translate data into better design solutions. This position will also work closely with Global Content Management to maintain a consistent editorial voice across eBay. They must understand the target segments and personas of users as well as the net profit value of the projects. They will be responsible for overseeing many simultaneous projects and strategies from inception to launch. The position will require reviewing designs and plans to ensure high quality and ensuring that the team applies user-centered design principles and site design guidelines.
Along with cross-functional and executive teams, the UED manager will partner with internal clients to satisfy the needs of eBay Community in ways that add measurable value to the business. The UED manager will participate in key stakeholders’ quarterly team meetings to insert UED expertise at the beginning of the planning phase: identify strategies, conduct concept brainstorming and discuss industry UED trends. Ensure that UED is delivering interface designs and creative, marketing deliverables that meet or set industry standards for excellence as well as broader global corporate objectives. They drive improvements that make eBay’s processes more efficient and effective. The successful UED Manager is an effective negotiator, interfacing with all levels of management to build consensus and reach appropriate resolutions in many varied situations without damaging internal or external relationships.
The UED Manager is responsible for building the strength of the UED organization in China. They lead a local team as well as multiple outside agencies. He/She will manage team members’ capabilities and career development. They will coach the team to work effectively toward a common goal and empower strategic contribution to reflect growing business needs.
The UED Manager is also responsible for overall team operations. This includes: Managing the day-to-day operations of your group and their workload; setting priorities for projects, strategies and other initiatives; assigning and balancing resources across projects; tracking and ensuring goals are achieved; mentorship through critiques and weekly 1-on-1 meetings; writing quarterly evaluations for direct reports and giving peer input; recruiting design, content and research talent including: interviewing and evaluating prospective hires along with utilization reports, capacity modeling and reporting responsibilities. The UED manager will work closely with the China based Product and US-based UED leaderships to develop strategic operations plans and manage quarterly budgets for their team. They collaborate with UED leads to ensure strategies and plans are in synch and the user experience is cohesive. They will work closely with the UED team in the U.S. to define and champion the User Experience guidelines and frameworks that will apply not only to China but also globally. In addition, the role requires coordinating product execution with US-based UED Directors (UI, UER, Creative, Content), Product Management, Product Development, and Global Product Planning (GPP).
Job Requirements
(Knowledge, skills, abilities, experience required to perform job):
Must read, write and speak fluent Chinese Mandarin and English to communicate effectively.
8+ years web design experience with 3+ years leading and/or managing a User Experience group (researchers, usability testers, content writers, interaction designers, creative designers). Proven ability to lead completely-thorough knowledge of steps required to give timely and helpful coaching to improve group excellence. Strong project management and time management capabilities are critical. Must have a full understanding of industry practices as well as how to resolve complex issues in effective ways. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
The successful candidate for this position has an established multi-disciplinary, user-centered design background with deep experience leading cross-functional, web design teams. They will have strong understanding of presentation layer technology, software and user research, and understand how each impacts the Web design process. They will be an expert in applications for User Interface Design. This includes, but is not limited to: HTML, Flash, Adobe Photoshop, Illustrator, Image Ready and Macromedia Fireworks.
Candidate must work well in a fast-paced team environment; have excellent communication skills and exhibit professionalism in all aspects of their daily tasks.
The candidate must have an excellent understanding of user experience design for the Web, demonstrable design skills, and the ability to show relevant work. They must have experience launching products for consumer web sites, preferably within the domain of eCommerce. They should have a proven ability to help designers create better designs and become better designers. Also required is a proven ability to negotiate, come to resolution, and be a strong advocate for user and business goals.
Must have experience conducting or at least managing and using user experience research in the design process, as well as a good understanding of market research. Should know different research methodologies such as ethnographic field studies, usability studies, surveys, data mining analysis, and usability inspection methods, and most importantly when they are used. Should be comfortable presenting research insights and data-driven designs, and builds consensus and resolves conflicts through the appropriate use of research in the product development process.
Excellent knowledge of eBay.com and intimate knowledge of the eBay user experience in Asia is a plus. Understanding of China (and preferably the Asia region) market industry, eCommerce competitive situation, and overall landscape for internet based business.
Work Style:
Ability to set a vision for the future along with strong concept, planning and delivery skills. The successful candidate will thrive in a fast-paced, interdisciplinary team environment where rapid iteration is part of the team process. The candidate must exhibit strong communication skills (both oral and written) to enable him/her to lead the UED team and present concepts. Must have knowledge of the eBay user experience and the role UED can play in driving eBay’s overall success.
Also must actively seek and understand the eBay business model, along with its competitors, plus how UED solutions enable eBay and the eBay community to reach business goals and objectives. The UED Manager will take a strategic, data-driven approach to user research, content creation, and design through seeking, interpreting and utilizing data to create a stronger and more beneficial solution for eBay users.
Work with the user community and business to understand needs and opportunities. Ensure that UED business proposals are approved and have a significant, short and long-term positive impact on the community and the business.
Work effectively across eBay, as well as with other leaders in the broader user experience and design community; building the prestige of eBay and UED within the larger user experience and business community (e.g. represents eBay in conferences, universities, etc.)
Lead Creative Designer
eBay is seeking a Lead Creative Designer to supervise creative designers in the delivery of quality onsite designs that both support a successful user experience and exceed eBay’s business goals. The ideal candidate will enjoy working in a highly collaborative, fast-paced environment. The successful candidate will be also be responsible for contributing to creative strategies that deliver process and infrastructure improvements. Applicants must have substantial experience leading creative project teams in the designing of complex web sites and delivering online marketing campaigns. Strong eCommerce experience with a background in print and typography preferred. This position is based in San Jose and reports to the Creative Manager responsible for creative merchandising and marketing for both Buying and Selling areas of the site.
Responsibilities:
This supervisory position provides design direction for designers working on product development and onsite marketing campaigns including (but not limited to) home page graphics, promotion pages, internet marketing, email marketing, landing pages, mock-ups for static page designs, category pages, pop-ups, banners and delivery of segmentation-driven graphic designs.
The successful candidate will be responsible for executing assigned projects with deliverables developed on a compressed schedule that might exhibit rapid changes in direction. They must be able to diagnose customer needs, complete creative briefs; and communicate schedules and project plans to internal clients. They produce professional concepts; apply company design policies and procedures to resolve a wide variety of design challenges. A Lead Creative Designer is a skilled presenter and manages relationships with internal clients on a variety of creative design issues that support both the business and a strong user experience. A Lead Designer manages the success of Creative Design in cross-functional teams that include UI designers, Product Managers, Business Unit representatives along with web development teams. They ensure best practices for realization of designs and proper delivery of assets.
A Lead Creative Designer acts as both a leader of design quality and efficiency. They constantly evaluate both the quality of the work and the efficiency of how the work is being delivered. They lead teams in the strategizing and delivering innovative new creative design policies and practices including participating in creation and implementation of worldwide style standards, color strategies, visual expressions of the eBay brand, creative design research, metrics for tracking and reporting the success of creative design on eBay. They must have a deep knowledge of design trends related to eCommerce and retail on the web.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
Must read, write and speak fluent Chinese Mandarin and English to communicate effectively.
Minimum 8+ years designing for eCommerce in an ad agency, marketing communications firm.
2+ years design directing at an in-house web design department, agency or design studio. Online portfolio is required.
Bachelor of Arts or Bachelor of Fine Arts in Graphic Design from a 4-year University or art school (or equivalent experience).
Candidate must have a thorough knowledge of computers and the Internet-including both PC and Macintosh platforms. Must be well versed in all applications for the creation of graphic design for internet sites and the requirements technology places upon design is critical. This includes, but is not limited to: Adobe PhotoShop, Adobe Illustrator, Quark Express, ImageReady, Flash and Macromedia Fireworks.
Candidate must work well in a fast-paced team environment, and have strong communication skills. Candidates must have experience working successfully leading Creative Design within interdisciplinary project teams and collaborating with business units, user experience designers and researchers. Must be organized, have excellent time management skills and be detail oriented. Must be able to manage their own time in an efficient manner without supervision to meet deadlines, incorporate meetings and follow-ups and maintain design excellence. Candidates with experience working in an advertising agency or corporate creative design team are preferred.
Candidate should exhibit a strong understanding of the eBay’s business model and how creative solutions contribute to eBay’s success.
Senior User Experience Researcher
Primary Job Responsibilities
(List and describe the essential responsibilities of the position for which the individual is held accountable)
eBay seeks a Senior User Experience Researcher to join eBay’s User Experience & Design team.
o Responsible for planning and conducting user research, including methods such as: ethnographic field studies, usability studies, benchmark studies, competitive evaluations, participatory design sessions, user surveys, heuristic evaluations, and similar approaches.
o Provide insight and vision to the team based on researching user needs. Convert research findings into actionable results.
o Work closely with interaction designers, visual designers, product managers, marketing, engineers, and other user experience researchers to define and improve the user experience for the eBay website.
o Synthesize research findings from other data sources (including market research and data mining) into meaningful recommendations and actionable items.
o Understand the business needs, while researching the needs of the user, in order to create solutions and opportunities for the business unit.
o Effectively interface with executives (including VPs, Directors, and Design Managers).
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
o Must read, write and speak fluent Chinese Mandarin and English to communicate effectively.
o 3 – 5 years of professional experience in the industry.
o Masters or higher degree in Human-Computer Interaction or related field.
o Strong leadership skills.
o Excellent understanding of user experience research and usability for the Web. Prefer experience with products for consumer web sites.
o Excellent interpersonal skills and presentation skills, including the ability to communicate effectively in small and large groups, to all levels of the organization, as well as outside of the organization.
o Proven ability to work and coordinate with multiple groups, including business owners, product managers, creative designers, usability engineers, software developers, and senior executives.
Senior UI Designer
Primary Job Responsibilities
(List and describe the essential responsibilities of the position for which the individual is held accountable)
eBay seeks a Senior UI Designer with a successful track record of design leadership experience. This is a great opportunity for an experienced Senior UI Designer to join eBay’s User Experience & Design team.
You will:
o Create world-class designs that benefit eBay’s 135 million users.
o Enable eBay sellers to run their business successfully and
effectively. (In the US alone, over 400,000 people make their
living selling on eBay.)
Specific responsibilities include:
o Defining long-term user experience strategies.
o Presenting new product ideas and strategies to the exec staff.
o Leading the design team to explore design options.
o Setting the design direction for major parts of the eBay user experience.
o Writing product specifications (IA, work flow, page functionality and layout, etc.).
o Working with Product Management to evaluate product success and next steps.
o Mentoring and guiding more junior designers.
o Identifying and leading process improvements that make the design group more efficient and effective.
o Contributing to a culture of innovation and teamwork.
o Representing eBay in the broader design community through conferences talks, papers, networking, etc.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
o Must read, write and speak fluent Chinese Mandarin and English to communicate effectively.
o At least 5 years of professional design experience.
o Bachelor’s or higher degree in Human-Computer Interaction, Cognitive Science, or related field.
o Strong leadership skills.
o Excellent understanding of user experience design for the Web, demonstrable design skills, and ability to show relevant work. Experience launching products for consumer web sites.
o Excellent interpersonal skills and presentation skills, including the ability to communicate effectively in small and large groups, to all levels of the organization, as well as outside of the organization.
o Proven ability to work and coordinate with multiple groups, including business owners, product managers, creative designers, usability engineers, software developers, and senior executives.
Lead UI Designer
You will:
o Create world-class designs that benefit eBay’s 135 million users.
o Leading other designers who will be doing the same
o Enable eBay sellers to run their business successfully and
effectively. (In the US alone, over 400,000 people make their
living selling on eBay.)
Specific responsibilities include:
o Defining long-term user experience strategies.
o Presenting new product ideas and strategies to the exec staff.
o Leading the design team to explore design options.
o Setting the design direction for major parts of the eBay user experience.
o Writing product specifications (IA, work flow, page functionality and layout, etc.).
o Working with Product Management to evaluate product success and next steps.
o Mentoring, leading and coaching more junior designers.
o Identifying and leading process improvements that make the design group more efficient and effective.
o Contributing to a culture of innovation and teamwork.
o Representing eBay in the broader design community through conferences talks, papers, networking, etc.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
o Must read, write and speak fluent Chinese Mandarin and English to communicate effectively.
o At least 5 years of professional design experience.
o Bachelor’s or higher degree in Human-Computer Interaction, Cognitive Science, or related field.
o Strong leadership skills.
o Excellent understanding of user experience design for the Web, demonstrable design skills, and ability to show relevant work. Experience launching products for consumer web sites.
o Excellent interpersonal skills and presentation skills, including the ability to communicate effectively in small and large groups, to all levels of the organization, as well as outside of the organization.
o Proven ability to work and coordinate with multiple groups, including business owners, product managers, creative designers, usability engineers, software developers, and senior executives.
Product Metrics Analyst
The Product Metrics Analyst position will contribute to the design and development of metrics and reports that measure the effectiveness of new and current features implemented on eBay’s website. Will work as part of a team to assist in report design and implementation. Must be able to work independently in tasks such as maintaining existing reports, working jointly with other team members to understand report requirements, propose possible data warehouse enhancements and help in overall reporting process improvement.
Responsibilities include:
Understand the eBay site and its functionality.
Test and validate the accuracy of reports.
Develop appropriate distribution and viewing mechanisms for reports.
Execute planned reporting tasks.
Maintain and improve existing reports.
Keep management informed of progress.
Proactively solve problems.
Research and propose tools and process changes to improve methods of doing business.
Position will report to the China Director of Product Management and to the Sr. Manager of Product Metrics in San Jose.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job)
Education and/or Relevant Experience:
o BS/BA Computer Scienece or Science with a strong background in computers.
o 2-4 years experience in report development.
o Experience with web site reporting concepts – page views, click through, etc.
o Experience with report development using an eCommerce data warehouse.
o Programming experience using Visual Basic, VBA, Perl, Cold Fusion or Java.
o Working experience with ANSI standard PL/SQL
o Experience with linking MS Excel with various data sources. ODBC experience is a plus.
o Working experience with relational databases and data warehouse concepts.
o Knowledge of basic statistical concepts such as correlation, regression, and confidence intervals.
o Experience with analyzing and presenting data in Excel – charting, Pivot Tables, advanced formulas.
o Experience with any of the following is preferred: Business Objects, ColdFusion, Microstrategy and Teradata.
Lead Quality Assurance Engineer
Full time position
Location : Shanghai
Mission :
Within Product Management team, your mission is that of guaranteeing high quality performance of our website.
In this mission you’ll report into a China based Product Manager and into a QA supervisor located in the US. You will work closely with other Product Managers, the content and linguist Managers as well as with the product development team in our corporate offices in San José, California, US.
Core Responsibilities: key regular activities of the job
o New release responsibilities: General testing of new product releases following standard QA process and procedures, reproducing issues and user configurations
o Create standard methods and procedures for in country quality assurance across eBay Eachnet
o Carry out country specific feature testing where necessary
o Communicate country’s concerns and approval for releases to relevant stakeholders
o Work closely with other in-country QA persons to ensure high quality level of releasing features
o Work closely with Content Manager to ensure best in class localization of global features
o Ensure strong relationship with Customer Support team to effectively manage the resolution of issues identified in production
o Be recognized as a site expert
o Actively participate to internal site improvements processes
Required skills
o Passionate by the Internet and new technologies
o Methodical, detail oriented approach.
o Strong problem-solving attitude
o Excellent oral and written communication skills.
o Fluency in written and oral English.
o Autonomy and results oriented approach.
o Ability to rapidly integrate local and International team required.
o Flexibility and dynamism
Being currently a user of eBay will be considered as a plus.
Education :
– University education, computer related majors are preferred
Experience
– Functional QA engineer or evidence of similar role with online experience
Technical Skills required
o Environment : Windows in general
o Strong knowledge of network protocols and Internet in general (TCP/IP ; HTTP ; email)
o Basic knowledge of MySQL, Oracle
o Knowledge of Windows Word, Excel and Powerpoint
Technical skills not required but a plus:
o Knowledge of Architecture Client/Server and Databases
o Knowledge of site test tools : Test Director, Clearquest
o Knowledge of HTML, XML, Java
Senior Project Manager
Primary Job Responsibilities:
Reporting into the Sr. Director of Product Management, this position is responsible for organizing and managing initiatives involving cross-functional teams challenged with supporting a highly visible internet site experiencing a high rate of growth.
The Sr. Project Manager will work closely with the Business Unit, Marketing, Product Management, User Experience & Design, and Resource Management groups to organize prioritization of roadmap initiatives, facilitate discussions to ensure project priorities are meeting business strategies, track progress and issues of multiple initiatives, interact with management, peers and team members to resolve open, critical issues, and drive process improvements initiatives cross organizationally.
Job responsibilities will include, but are not limited to: organizing and facilitating meetings with cross functional teams; managing and driving resolution of issues; communicating status, issues and risks to management team; and tracking overall status of product roadmap initiatives. This position will work closely with all levels of management within the organization.
Job Requirements:
o Minimum 8 years experience in project management; knowledge of project management software tools and management techniques
o Strong communications skills and the ability to work well with other departments and varying levels of management.
o Ability to function effectively in a fast paced environment and manage multiple projects simultaneously.
o Superb analytical skills: both technical and process improvement oriented
o Able to plan and prioritize multiple tasks effectively
o Able to work both independently and as a team member
o Proven track record in process definition and improvement initiatives
o Able to independently drive projects through to completion
o Bachelors Degree or Equivalent
Product Manager
Primary Job Responsibilities:
As a member of eBay’s product management team for China, you will:
o Define the features that need to be developed to keep eBay’s China site competitive and write product requirements documents
o Bring these features live to site, working especially closely with engineering and project management, and also with design, customer service, marketing and country management
o Understand and evangelize the needs of eBay China’s buyers and sellers
o Act as a key point of contact for both the China in-country team and for various US organizations on China-related projects, bridging the geographic and time zone gaps between organizations
o Analyze the external marketplace, customers, partners and competitors to ensure that the right products get built
o Partner with product managers working on other global eBay sites, particularly eBay.com, to leverage their work into the China site. Also make sure that China-specific development is leveraged to other countries.
o Analyze and measure the effectiveness and competitiveness of eBay’s products in China
Job Requirements:
This position requires the following skills:
o 3-7 years of Product Management experience at a consumer Internet or software company
o Strong technical understanding of Internet technologies and the operations of a commercial Web site and web-based communities.
o Strong analysis and financial planning skills. Prior P&L management a plus.
o Must be a fluent native Mandarin speaker and have an excellent command of spoken and written English
o International product management or business experience, particularly with a foreign company, is a plus
o Entrepreneurial mind-set
o Excellent written and verbal communication skills
o Strong cross-functional team building and communication skills
o Proven track record of shipping successful products
o Bachelor’s degree or equivalent; MBA preferred
Note: For most efficient routing of your resume, please do NOT send it to me. Use the email address listed at the begining of this page please.