Received Gift from Media Temple

It seems to me that anything with the name or abbr. of MT is a very good thing. First, MovableType (MT), then Media Temple (MT).

I have been 7 year fan of MovableType, and I am still using it. Most importantly, I got the opportunity to meet with so many great people in Six Apart and setup a deep relationship with them eve since. Remember the big 5 year of blogging party at Six Apart office in San Francisco they held for me? I am so flattered to get the honor, and the legendary story of Mena and Ben is very inspirational for me.

Then, recently, as you know, I moved my hosting from bluehost.com to Media Temple (to be fair, bluehost.com is still a very good hosting company, despite the fact that they forced me to leave). The experience of the last few days was wonderful: fast server response, more functionality, very kind and helpful telephone support (they know their systems very well), and finally, I started to setup some personal connections with the company, not just a customer and a service provider.

Quickly after I posted about Media Temple, Danialla from Media Temple shot me an email and mentioned that she/he may send out some gift from Media Temple to me. So, one week later, I got my nice Fedex package yesterday, with a nice MT T-shirt, 4 stickers with all kinds of MT logos, and a badge-holder.

I quickly pull out some sticker and stick it to my keyboard.

It seems to me Media Temple is a good company. My 5 years in Microsoft services organization told me, any company in the service industry (I think hosting can also be in this area along with customer service center, or financial services) can easily make a customer extremely happy or extremely dissatisfied. Unlike out-of-box software or other product, customers just touches the product, in service industry, customers have the human interaction with the company, its service, and its people. This can be very emotional.

I hope I am a happy Media Temple customer in the next few years, and if possible, I may be very interested to visit the company if I have a chance to visit the LA area. The office of Six Apart has been my fixed scheduled place to visit for my trips to SFO, since I have great friends there to see. I hope so for Media Temple.

4 thoughts on “Received Gift from Media Temple

  1. elliottng

    A smart move from them to build a strong relationship with a prominent blogger like you! Poor Bluehost, they could have done a better job of keeping you!

  2. Balon

    Wooo,I didn’t know the fact and reasons until today, JS,you are a gentleman and using a gentle way to treat the past MovableType,just go ahead with your matters ,maybe you can open another company just like MovableType or Media Temple , maybe surpass them !

  3. Bill

    “My 5 years in Microsoft services organization told me, any company in the service industry (I think hosting can also be in this area along with customer service center, or financial services) can easily make a customer extremely happy or extremely dissatisfied. ”

    this is great and useful for us, thanks!

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