Please read this complain on my PVGBBS.
I am very disappointed to see that the staff working in Pudong Airport speak poor English, They either can not understand questions asked in English, or can not answer quetions fluently and effectively.Furthermore, they don’t even use ‘May I help you’ or ‘Have a nice day’such neccessary greetings to English-speaking guests. It really shames me,shames Chinese people, shames the airport as well as Shanghai.
Furthermore, it seems the domestic flight ticketing counter does not accept foreign credit card and the machine for accessing credit card is quite old.
The last thing I would like to say is that the airport staff have not been well groomed. they are supposed to iron their shirts, comb their hair well and pay more attention to their motions and gestures.
I sincerely wish these problems I mentioned above would be corrected and improved in very near future.
I completely agree with Grace on the service quality of PVG. It is true that the service is very bad. Grace is very careful to note the small differences between the service of PVG and other airport – these details make big difference in general.
I need to explain that it is very interesting atmosphere in China that private companies provide much better quality of service to customers – by private companies, I mean the companies owned by business owners. On the contary, the state-owned enterprises still use the old way to treat their customers – rude and hash…
Pudong airport is still the state owned property. There is not any incentive for the staff, even the managers of PVG to improve the quality – the better their service is, the more effort they need to pay, but there is no any change on their income or bonous. It is the same case as in the famous Pearl Tower in Shanghai. You can try the service – still bad.