- Lack of Pudong Airport information on Internet
- Poor information guide from PVG
- Poor usability of PVG
Lack of Pudong Airport information on Internet
Try to search on Google or other search engineers for “Shanghai Pu Dong Airport“, “Pu Dong Airport“, “Shanghai Airport“, “PVG“…, I guess you won’t be satisfied with the result it returned. It is not easy to find a map about Pudong airport and it is even hard to find transportation informations and hotels…. I just created some one page on Pu Dong airport on my personal web site one year before. I didn’t expect it to be the No. 1 entry page for my web site one year later. More than 30% of my visitors to my site by typing “Pu Dong Airport” in Google. The page also contribute to 5.45% of total document hits.
I received lot of very positive comment on the page via email or PVGBBS. This is the reason I want to continue to improve and make it the No. 1 site on Internet about PVG.
Poor information guide from PVG
The information query for Pudong airport is not satisfactionary. The airport is very large, new and beautiful, with great equipments. But the software – I mean the management and service are still far behind airport like SFO. They provides the information hotline, +86-21-38484500, but it is only the switchboard, instead of call center. The only person you can find is the operator.
I believe a web site need to be setup and help travellers to survive in Shanghai.
Poor usability of PVG
Generally speaking, I like Pudong Airport very much. Its modern design is very impressive. However, it is too large and people get tired to navigate from Entrance Hall to the boarding bridge and to ticketing island… The signs there are sometimes confusing. It seems more time and effort need to be spent on it.
Can anyone tell me the rank of customer satisfaction of PVG among all Asia or International airprort? I am really interested in that.