SynCam Privacy Policy

Effective Date: Dec 1, 2024

Last Updated: Dec 1, 2024

Jianshuo Wang (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how Syncam (the “App”) collects, uses, discloses, and safeguards your information when you use our services. Please read this policy carefully to understand our views and practices regarding your data and how we handle it.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: If you create an account, we may collect your name, email address, password, and other registration details.

• Media Files: When you use the App to record videos, Syncam collects the footage recorded through the App to process and create final videos.

• Support Requests: Information provided when you contact us for support, including email exchanges or chat transcripts.

1.2 Automatically Collected Information

• Device Information: Includes device type, operating system, app version, unique device identifiers, and system language.

• Usage Data: Information about your use of the App, such as features used, timestamps, session lengths, and interactions with the app interface.

• Log Data: Logs automatically collected when you interact with the App, including crash reports, IP addresses, and device performance metrics.

1.3 Third-Party Services

Syncam may integrate with third-party services for features such as cloud storage or analytics. These services may collect their own data as per their privacy policies.

2. How We Use Your Information

We use your information for the following purposes:

• App Functionality: To enable core features like synchronizing devices and processing final video files.

• Improving Performance: To analyze usage patterns and optimize the app’s functionality and user experience.

• Communication: To respond to customer service inquiries and notify you about updates or changes to our services.

• Legal Compliance: To comply with applicable legal obligations or enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal data. However, we may share your data in the following circumstances:

• Service Providers: Trusted third-party partners who assist with data processing, cloud storage, or analytics under strict confidentiality agreements.

• Legal Requirements: If required by law, court order, or legal process, we may disclose your data to comply with legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Media files recorded through Syncam are retained locally on your device unless explicitly uploaded to third-party cloud services.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Correction: You can request access to your data and request corrections if needed.

• Deletion: You may request deletion of your data. However, some information may need to be retained for legal purposes.

• Data Portability: Request a copy of your data in a portable format.

• Withdraw Consent: You can withdraw your consent for data collection at any time where processing is based on consent.

To exercise these rights, contact us at jianshuo@hotmail.com

6. Security

We prioritize protecting your data and implement appropriate technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, or alteration. However, no system is entirely secure. Please use the App responsibly and report any security concerns to jianshuo@hotmail.com

7. Children’s Privacy

Syncam is not intended for children under 13, and we do not knowingly collect personal data from them. If we become aware of any such data, we will promptly delete it.

8. Third-Party Services

The App may include links or integrations with third-party services, such as cloud storage or social media platforms. We are not responsible for their privacy practices. Please review their privacy policies before using these services.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. The updated version will be available in the App, and the “Effective Date” at the top will be revised. Please review this policy periodically.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us:

Email: jianshuo@hotmail.com

By using Syncam, you agree to the terms outlined in this Privacy Policy.

This document should be reviewed by a legal professional to ensure compliance with regulations like GDPR, CCPA, or other applicable laws depending on your target markets.